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NBP policy

The company's policy delineates the criteria and circumstances in which compensation is extended to clients with a NB.

 

The NBP policy is applicable under the following conditions:

  • Clients may be individuals or entities, categorized as retail and professional clients of the company. However, this policy does not encompass clients under the supervision of a financial services regulator or funds administered by professional clients in specific scenarios.
  • All account types (CFDs) are covered, excluding those explicitly tailored for exchange-traded instruments.

 

In cases where the account balance dips into negative territory, a common occurrence in margin trading of financial instruments, the client seeking compensation must promptly contact the Support Service via email within 2 working days of the incident. Subsequently, the company will scrutinize the request and formulate decisions on how to redress the deficit in the relevant accounts, offering complete or partial compensation for the negative balance. If a client maintains multiple accounts, the balances will be amalgamated.

 

At the company's discretion, the client's account may be credited with the total negative balance amount, up to a maximum of €50,000 or the equivalent in the trading account currency. The payment amount is computed by aggregating all positive and negative balances within 2 working days before the receipt of the request.

 

Policy repudiation is pertinent if:

  • The negative balance is unrelated to the client's trading activity, such as fees imposed by the company.
  • The negative balance arises from a direct or indirect breach of conditions or violations of market rules, including legislation in Great Britain, the client's country of origin, or any other European Economic Area nation.
  • Legal mandates in the client's jurisdiction necessitate negative balance protection from the company (e.g., in Germany), and the company's actions align with local laws rather than this policy.
  • The client engages in bonus programs provided by the company.
  • The negative balance materializes during tumultuous market conditions or extraordinary market fluctuations/volatility.

NBP policy

The company's policy delineates the criteria and circumstances in which compensation is extended to clients with a NB.

 

The NBP policy is applicable under the following conditions:

  • Clients may be individuals or entities, categorized as retail and professional clients of the company. However, this policy does not encompass clients under the supervision of a financial services regulator or funds administered by professional clients in specific scenarios.
  • All account types (CFDs) are covered, excluding those explicitly tailored for exchange-traded instruments.

 

In cases where the account balance dips into negative territory, a common occurrence in margin trading of financial instruments, the client seeking compensation must promptly contact the Support Service via email within 2 working days of the incident. Subsequently, the company will scrutinize the request and formulate decisions on how to redress the deficit in the relevant accounts, offering complete or partial compensation for the negative balance. If a client maintains multiple accounts, the balances will be amalgamated.

 

At the company's discretion, the client's account may be credited with the total negative balance amount, up to a maximum of €50,000 or the equivalent in the trading account currency. The payment amount is computed by aggregating all positive and negative balances within 2 working days before the receipt of the request.

 

Policy repudiation is pertinent if:

  • The negative balance is unrelated to the client's trading activity, such as fees imposed by the company.
  • The negative balance arises from a direct or indirect breach of conditions or violations of market rules, including legislation in Great Britain, the client's country of origin, or any other European Economic Area nation.
  • Legal mandates in the client's jurisdiction necessitate negative balance protection from the company (e.g., in Germany), and the company's actions align with local laws rather than this policy.
  • The client engages in bonus programs provided by the company.
  • The negative balance materializes during tumultuous market conditions or extraordinary market fluctuations/volatility.

User Agreement

The company's policy delineates the criteria and circumstances in which compensation is extended to clients with a NB.

 

The NBP policy is applicable under the following conditions:

  • Clients may be individuals or entities, categorized as retail and professional clients of the company. However, this policy does not encompass clients under the supervision of a financial services regulator or funds administered by professional clients in specific scenarios.
  • All account types (CFDs) are covered, excluding those explicitly tailored for exchange-traded instruments.

 

In cases where the account balance dips into negative territory, a common occurrence in margin trading of financial instruments, the client seeking compensation must promptly contact the Support Service via email within 2 working days of the incident. Subsequently, the company will scrutinize the request and formulate decisions on how to redress the deficit in the relevant accounts, offering complete or partial compensation for the negative balance. If a client maintains multiple accounts, the balances will be amalgamated.

 

At the company's discretion, the client's account may be credited with the total negative balance amount, up to a maximum of €50,000 or the equivalent in the trading account currency. The payment amount is computed by aggregating all positive and negative balances within 2 working days before the receipt of the request.

 

Policy repudiation is pertinent if:

  • The negative balance is unrelated to the client's trading activity, such as fees imposed by the company.
  • The negative balance arises from a direct or indirect breach of conditions or violations of market rules, including legislation in Great Britain, the client's country of origin, or any other European Economic Area nation.
  • Legal mandates in the client's jurisdiction necessitate negative balance protection from the company (e.g., in Germany), and the company's actions align with local laws rather than this policy.
  • The client engages in bonus programs provided by the company.
  • The negative balance materializes during tumultuous market conditions or extraordinary market fluctuations/volatility.

This online platform gives broad information without taking into account the issuer's particular demands or special financial situation. You must read the User Agreement before interacting with our organization to make sure that the conditions for future cooperation satisfy your demands. Investment losses are a possibility while trading in the financial markets; our risk disclosure statement has further details.

 

All legal paperwork, regulatory data, and licenses are available to you on your platform personal area.