Return policy
The company's refund policy is designed to mitigate the legal and financial risks associated with the principles of the Anti-Money Laundering Policy and the Anti-Money Laundering (AML - Anti Money Laundering) Policy.
In case the source of funds or the client's activity contradicts the AML Policy, the company reserves the right to unilaterally block access to the Personal Cabinet, suspend trading activity on accounts, cancel deposit/withdrawal requests or initiate a refund.
If no trading activity or invalid transactions are recorded on the client's trading accounts within one month from the date of deposit, the company has the right to return the funds to the sender.
Under necessary circumstances or for specific objective reasons, the company also reserves the right to refund funds deposited via any payment system, including credit/debit cards. The refund will be directed to the e-wallets and bank details previously used by the customer to deposit the funds.
If the company considers the client's activity to be inappropriate or contrary to the standard purpose of using its services, which indicates a direct or indirect, illegal or dishonest intent, the company has the right to take the measures set out in this document without prior notice to the client. .
When the client deposits funds into his/her merchant account using a bank card, the client agrees not to request a withdrawal of an already credited payment from the bank or credit/debit card provider during and after the use of the company's services.
The Company reserves the right to block access to personal area and freeze the client's current balance if the payment withdrawal is found to be illegal. Subsequently, once all services and commissions have been paid, the funds will be transferred back to the client's account. The Company will take all necessary measures to prevent and block third party access and withdrawal of funds from the client's accounts. Only the account holder can make deposits and withdrawals from the account.